Frequently Asked Questions

How long does shipping take?

All our products are made to order.
Production usually takes 2–5 business days, followed by shipping.

Estimated delivery times:

Europe: 5–10 business days

UKl: 5-8 business days

Please note that delivery times may vary due to carrier delays or holidays.

 

How do I choose the right size?

Each product includes a size chart to help you find the perfect fit.

Important: Please measure yourself and compare with the size chart before ordering.
We do not offer returns or exchanges for wrong size selection.

If you’re between two sizes, we recommend sizing up for a more relaxed fit.

 

Can I return or exchange my item?

Because all items are custom-made, we do not accept returns or exchanges for:

Wrong size

Color preference

Change of mind

However, if your item arrives damaged, misprinted, or incorrect, we’ll replace it or issue a refund.

 

What if my item arrives damaged or defective?

No worries.
Please contact us within 7 days of delivery and include:

Your order number

Clear photos of the issue

We’ll take care of it as quickly as possible.

 

What if I received the wrong item?

If you receive the wrong item, please contact us within 7 days, and we’ll fix it right away.

 

What if my package is lost?

If your package appears lost in transit, please reach out and we’ll work with our fulfillment partner to resolve the issue.

 

Can I change or cancel my order?

Once an order is placed, it is sent into production quickly.
For this reason, orders cannot be changed or canceled once processing has started.